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Contact Us Telephone: 0845 344 1349 Postal Address: 7 Fidlas Road Llanishen Cardiff CF14 0LW   Complaints Procedure i)    Our aim is at all times to provide you with an excellent service. However, if you are unhappy with our service for any reason, please write to our Customer Services Team (Complaints Handling) at our address given above, or email the team at complaints@hellofinance.co.uk. Any complaints received will be dealt with in accordance with our complaints procedure. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service if the complaint is relative to the provision of a regulated financial service or refer to a standard consumer credit licence. iii)   We will take your complaint / suggestion very seriously, and respond rapidly with a view to resolving any issues / challenges you advise us of. When we acknoeldge the complaint we will tell you who will be invetsingating the matter and the time scales involved.

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSED IF YOU DO NOT KEEP UP REPAYMENT ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.     This web site is owned and operated by 1st For Finance Limited, 7 Fidlas Road, Llanishen, Cardiff. CF14 0LW. CRN: 04719270. This web site operates as an introduction service. Various